Frequently Asked Questions

While we offer only used truck parts at current, this is an increasingly popular option for most. A tremendous amount of time is spent searching for parts using OEM part numbers, vendor part numbers, or a portion of what is left on the current part in your possession. We offer a direct fit, pull parts from a like truck that has been dismantled, inspected, and are available right now. From all the major manufactures including Cummins, Detroit, Caterpillar, Volvo and more.

Absolutely. Our focus is on late model truck parts, including engines, transmissions, and cab components. Majority of our parts are sold as complete assemblies from all of the major manufactures, but we also list individual parts as they come available from our late model inventory purchasing team.

Please see our Thomas Promise for more information on warranties.

Purchasing used versus new parts has many benefits including:

• Availability, as COVID spike the distribution and manufacturing industries at a rate never seen before. Parts became increasingly hard to source, with used parts, you can rest assured that the part you are buying is the right now.
• Price comparison, while interest rates and inflation are at an increased level, used parts offer a cost saving basis that is significant to new parts. Most used parts are 50% or less of the MSRP new parts price.
• Delivering Uptime, Thomas Truck Parts focuses on uptime at an extreme level. Parts can be hard to find, time consuming, and aggravating to say the least. Every day that truck is sitting is revenue lost from your company, don't wait another minute, order the parts you need now.

To place an order with us, simply browse our website and find the desired truck parts. You can either give us a call at 817-754-7084 or email us at Sales@ThomasParts.com and one of our representatives will reach out within 30 minutes to confirm billing and shipping information.

We offer several shipping options to accommodate different needs:

• Standard Ground Shipping: Typically the most economical option, with a 4-7 day delivery timeframe.
• Expedited Shipping: For faster delivery, available at an additional cost, with a 2-4 day deliver timeframe.
• Freight Shipping: For oversized items such as engines, transmissions, or cabs.
• International Shipping: For orders outside of the United States, with specific options depending on the destination.

There are many factors that dictate shipping cost, but a few key factors include:

• Residential or Commercial Delivery Address: Commercial addresses allow for easier delivery for most drivers, and usually offer a dock to unload the freight. Residential addresses (including farms, industrial shops, etc.) are often classified residential even if there is a forklift available to remove freight from the truck.
• Liftgate Service: Customers that require a liftgate to be present to remove freight from the truck often incur an additional fee given the added time and trailer availability from the shipper. Additionally, if you have a tractor, forklift, or piece of equipment that can remove the freight from the truck, you will save yourself this charge.
• Freight Weight: While this can be a given to most, not every engine, transmission or cab weighs the same. An 15 litre engine will certainly weigh more than an 13 litre engine, and cab sizes play a vital part as well.

Yes, we ship globally. From Mexico to Canada, Europe and Asia and everywhere between. Our team can expedite the export process, and freight brokerage process.

Each oversized item will have a customized pallet, or crate created to ensure proper fit and placement. Engines have a specialized crate that allows the oil pan to sit deep inside the crate and be cradled to ensure any rocking or sudden movement does not negatively affect the engine. Body components including hoods, cabs, fairings and more are crated with a specialized pallet platform, reinforced with a crate like border on all four sides to ensure protection from damage.

Yes, multiple carriers within our freight brokerage network offer liftgate service. These services will deliver the freight directly to your front door with zero touch needed.

We accept all major credit cards including Visa, Mastercard, American Express, Discover, PayPal, Afterpay and more.

Yes. We accept all major credit cards.

All purchases over $4,000 dollars will need to be paid via a bank wire transfer. When checking out online, you will be prompted to make a $4,000 payment in the form of a deposit, and remaining funds should be wired to our bank account.

Do not send any funds until you've spoken with our staff to confirm account details.

Yes. We offer financing through multiple vendors including PayPal, AfterPay, Klarna, Shop Financing, and more.

All parts carry a 15-day return policy, if you are unsatisfied in any capacity. Please contact us and we'll arrange to return the part, and assist with shipping.

Simply contact our staff, and we'll begin the return process.

Yes.

Absolutely!

Yes. Our inventory is up to date, 24 hours a day our team is uploading new inventory to ensure the part you need is available and ready to ship now.

Same day in most cases, occasionally if an oversized part needs to be shipped, there could be a delay up to 8 hours, but our goal is to always ship same day.

Yes. The part you need is in stock, our customer base is always searching for the highest quality late model used parts and we stock just that.

Call our team at 817-754-7084 or email us at Sales@ThomasParts.com.

We're open Monday through Friday 7am to 6pm CST and available 24 hours a day via email at Sales@ThomasParts.com.

Yes. Our headquarter location is at 383 Interstate 30 Frontage Road, Sulphur Springs, TX 75482.

Yes. We understand time is everything, we want to work fast at every level. Speak with knowledgeable staff that has the same goal in mind as you, keep uptime at the forefront of every conversation.

Founded in early 2024, don't let our early founding date fool you. Our executive staff has deep roots in the transportation industry, specifically in purchasing on a large scale. We've seen truck issues arise time and time again, this has helped mold our company to be best in class, we've seen a thing or two, so we've prepared for a thing or two.

Our approach to technology, consistent innovation, and speed makes us different. The entire world is at our fingertips, companies such as Amazon and Microsoft has revolutionized the entire globe. What makes parts so different? Get the parts you need, 24 hours a day, shipped quickly, from a company that focuses on quality and innovation.